Shipping policy

Here is a professional, copy-paste-ready shipping policy tailored for your Shopify store, Auramart.

This template uses standard Shopify conventions (including clear tables, timelines, and bold key terms). It is written assuming you are shipping both locally within the UAE/Dubai and internationally (though you can easily adjust the placeholders in brackets to match your exact setup).

Shipping Policy — Auramart

Thank you for shopping at Auramart! We are committed to delivering your order quickly, safely, and transparently.

This policy outlines how we process, ship, and deliver your packages. By placing an order with us, you agree to the terms outlined below.

1. Order Processing Time

Before your package is shipped, we need a brief window to hand-pick, pack, and prepare your items.

Standard Processing: All orders are processed within 1 to 2 business days (Monday to Friday, excluding UAE public holidays).
Weekend Cut-off: Orders placed on weekends (Saturday and Sunday) or during public holidays will begin processing on the very next business day.
Shipping Confirmation: You will receive a tracking number via email as soon as your order has been handed over to our shipping courier.

2. Shipping Rates & Delivery Estimates

We offer different shipping speeds and rates depending on your location. All delivery estimates are calculated after the order processing window is complete.

Domestic Shipping (Within UAE)

We offer flat-rate shipping across all 7 Emirates, with fast delivery straight to your door.

Shipping Method	Estimated Delivery	Cost
Standard Delivery (UAE)	2 to 3 Business Days	15 AED (FREE on orders over 150 AED)
Express/Next-Day (Dubai Only)	1 Business Day (Order by 2 PM)	30 AED

International Shipping

We ship to select destinations globally (including GCC countries, Europe, and North America). Rates are calculated dynamically at checkout based on weight and destination.

Region	Estimated Delivery	Average Cost
GCC Countries (Saudi Arabia, Oman, etc.)	3 to 5 Business Days	Calculated at Checkout
Rest of the World	7 to 14 Business Days	Calculated at Checkout

3. Customs, Duties, and Taxes (International Only)

For orders shipped outside of the UAE, import duties, taxes, and customs clearance fees are not included in the item price or shipping cost at checkout.

These charges are determined by your country's customs office and are the sole responsibility of the recipient.
Auramart has no control over these charges and cannot predict what they may be.
If you refuse to pay customs fees upon delivery, your package will be returned to us, and any return shipping costs incurred will be deducted from your refund.

4. How to Track Your Order

Once your package is on its way, we want you to be able to follow its journey!

Within 24 hours of your order dispatching, you will receive a Shipping Confirmation Email containing your tracking number and a direct link to track your parcel.
You can also track your order directly on our store by visiting our Track Your Order page (add link here in Shopify).

5. Shipping Address Policy & P.O. Boxes

P.O. Boxes: Please note that most express couriers cannot deliver to physical P.O. Boxes. Please provide a physical street address, building number, and a valid local mobile number at checkout.
Address Corrections: If you realize you made a mistake on your shipping address, please email us immediately at [insert support email] within 2 hours of placing your order. Once an order is processed or shipped, we cannot redirect it.

6. Damaged, Lost, or Missing Packages

We pack every order with care, but we know things can occasionally go wrong in transit.

Damaged Items: If your order arrives damaged, please take clear photos of both the packaging and the damaged item, and email us at [insert support email] within 48 hours of delivery. We will gladly send a replacement or issue a refund.
Lost Packages: If your tracking has not updated for more than 7 business days, or if it says "Delivered" but you have not received it, please contact us at [insert support email] so we can open an investigation with the carrier.